Privacy Policy | L&K Electrical Contractors

1. WHO WE ARE

London & Kent Ltd (“L&K”, “we”, “us” or “our”) is an independent electrical contractor operating across London and the South East.

Our contact details are:

Email: enquiries@lakltd.co.uk

Telephone: 0800 802 1877

Office: 18, 64–66 Wingate Square
London
SW4 0AF

2. INFORMATION WE COLLECT

We may collect personal information when you contact us, submit an enquiry through our website, request a quotation, become a client or otherwise communicate with us.

your name
company or organisation
email address
telephone number
project or property location
type of enquiry
information contained in your message or project details
correspondence between you and L&K
information reasonably required to prepare quotations, carry out electrical work, manage projects, issue certification or provide our services

Our website may also process limited technical information required for the secure and effective operation of the site.

Please do not submit unnecessary sensitive personal information through the website enquiry form.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

respond to enquiries
assess potential projects and tender opportunities
prepare quotations and proposals
arrange surveys or site visits
communicate with clients, prospective clients, contractors and suppliers
deliver electrical installation, maintenance, testing and associated services
administer projects and client relationships
provide electrical certification and project documentation
maintain business and financial records
protect our business and website from misuse or fraudulent activity
comply with legal, regulatory and professional obligations

We will not sell your personal information.

Information submitted through the contact form will not be used for unrelated marketing unless there is an appropriate lawful basis to do so.

4. OUR LAWFUL BASIS FOR USING PERSONAL INFORMATION

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract and pre-contractual steps

Where you ask us to provide a quotation, discuss a potential project or provide services, we may process information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests

We may process information where reasonably necessary for the legitimate operation of our electrical contracting business, including responding to enquiries, managing projects, communicating with clients and maintaining appropriate business records.

Legal obligations

We may process and retain information where necessary to comply with legal, tax, accounting, health and safety, electrical certification or other regulatory requirements.

Consent

Where we specifically ask for consent for a particular use of information, you may withdraw that consent at any time.

5. WEBSITE ENQUIRIES

Our website contains an enquiry form. Information submitted through the form may include:

name
company
email address
telephone number
project or property location
enquiry type
message or project information

This information is used so that L&K can review and respond to your enquiry.

Website enquiries are currently delivered to: enquiries@lakltd.co.uk

Our website platform and associated service providers may process the information technically in order to deliver the submission to us.

6. WEBSITE HOSTING, FORMS AND ANALYTICS

The L&K website is built and hosted using Framer. Framer may process limited technical information necessary to provide, secure and operate the website and to process website form submissions.

L&K may use privacy-focused website analytics to understand general website usage and improve the website. Where analytics are anonymous and do not use cookies or similar tracking technologies, they are used only for general website performance and usage information.

If L&K introduces third-party analytics, advertising technology or other non-essential cookies in future, appropriate information and consent controls will be introduced where required.

7. COOKIES

Our website may use technologies that are strictly necessary for the operation, security and functionality of the site.

Where non-essential cookies or similar tracking technologies are used, visitors will be provided with appropriate information and choices where required by law. L&K does not use cookies simply because they are convenient if consent is legally required for their use.

8. WHO WE SHARE INFORMATION WITH

We may share personal information where reasonably necessary with organisations that help us operate our business or deliver our services. These may include:

website hosting and technology providers
email and IT service providers
accountants and professional advisers
subcontractors and specialist contractors involved in a project
clients, principal contractors, consultants or project teams where relevant to the work
certification, regulatory or accreditation bodies where required
public authorities or regulators where we are legally required to provide information

We only share information where there is an appropriate reason to do so.

We do not sell personal information to third parties.

9. INTERNATIONAL DATA TRANSFERS

Some technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with applicable UK data protection law.

Where required, further information about relevant safeguards can be requested from us using the contact details in this policy.

10. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, contractual, insurance and regulatory requirements.

Enquiries that do not result in work will be retained only for as long as reasonably necessary for business administration and follow-up.

Where an enquiry becomes a client or project relationship, relevant correspondence, quotations, project records, financial records and associated documentation may normally be retained for up to six years after completion of the relevant relationship or project.

Certain records may be retained for longer where reasonably required for electrical certification, warranties, insurance, legal claims or other regulatory purposes.

11. SECURITY

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to business information is limited to people who reasonably require it for their work.

However, no internet-based system can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and the lawful basis being used, you may have rights including:

the right to ask for access to personal information we hold about you
the right to ask us to correct inaccurate information
the right to ask us to delete information in certain circumstances
the right to ask us to restrict how information is used in certain circumstances
the right to object to certain processing
the right to receive certain information in a portable format where applicable
the right to withdraw consent where processing is based on consent

Some rights are subject to legal exemptions and may not apply in every circumstance.

To exercise a data protection right, contact: enquiries@lakltd.co.uk

13. YOUR RIGHT TO OBJECT

Where we rely on legitimate interests as the lawful basis for processing your personal information, you have the right to object to that processing in certain circumstances.

Contact: enquiries@lakltd.co.uk if you wish to raise an objection.

14. COMPLAINTS

If you have concerns about how we use your personal information, please contact L&K first so that we have an opportunity to address the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information Commissioner’s Office:

www.ico.org.uk

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The current version will be published on this page together with the date it was last updated.